Beta Reseller known issues

Our reseller, or partner integration platform is available as of release 1.13. While the platform is in beta, the following known issues are present:

Billing

  • For all customer billing, Stripe is currently required. We are working on alternative billing options ASAP
  • Where Stripe is used for subscriptions which are NOT monthly, customer team billing pages will still show a figure per month. I.E. £10/year will show to customers as £10/month on their billing page
  • When configuring free-tier devices, mambo will publish a change in USD to the subscription irrespective of chosen subscription currency
  • When creating a custom subscription in Stripe, pricing type must be set to volume
  • Billing for resellers directly is not implemented. The mambo team will undertake monthly license audits and bill the reseller directly
  • All subscriptions, subscription fees, and many of our non-payment flows are integrated into Stripe. Alternatives will be offered ASAP

Setup

  • Reseller setup is undertaken with a mambo team member currently, as aspects of the reseller setup flow are not yet automated

Reporting

  • Reseller reporting is currently limited. Our reseller reporting release is currently scoped for Q2
  • Existing reports and data available can not yet be CSV exported. This is expected in Q2
  • Resellers cannot currently leverage the API. We are scoping a release to address this for Q3