Using the mambo EMM feedback form

The in-dashboard feedback form offers customers a direct route to our product management and engineering team, in contrast to the normal support mailbox that is triaged through our support team first.

Because each feedback item is reviewed and actioned accordingly by the engineering team, it's important customers understand what feedback is for, and why it would be used.

First and foremost, it is not a support channel. Our support team are on hand to assist with day to day issues and guidance for using our EMM platform, and for most requests for supporting our customers and their mobile estate, that is the route a customer should take.

That said, the feedback form offers three categories of feedback:

Bug

Have you spotted something not working quite right within the mambo EMM dashboard? Maybe a search query causes an error, or a element of the page shows incorrectly on mobile or desktop? Use BUG to alert the engineering team to something that isn't working as it should be. It can be the dashboard, but also any one of the mambo EMM applications.

New Feature

Are you missing a configuration or a means of managing your mobile estate? Perhaps you've seen on other platforms a feature that mambo EMM doesn't have, or perhaps you have a specific challenge that could be accomplished if the engineering team added functionality to enable it? One example may be something you're able to do via the API, but can't in the mambo EMM dashboard. This is when you'd opt to request a new feature.

Improvement

If there's something that could be improved on mambo EMM's existing feature set, for example our location services implementation, additional options for configurations, new ways of managing users, or more, send the mambo EMM team an improvement request.

Once a category is chosen, you may provide as much or as little (hopefully not too little) information as desired to convey the feedback you wish to provide.

We don't support the uploading of images, documents, or video, but you may optionally provide a link to a cloud platform of your choice with supporting media or documentation. Do please make sure access is public, otherwise we won't be able to see it.

What happens next?

Don't worry too much if you can't decide which category to choose, we read each submission and would be able to recategorise it as necessary.

Once feedback is submitted, it is sent into our internal queue to be addressed. When you submit a feedback item, the team you are associated with and your user account are linked to the feedback request, so we know who submitted what, when, and for which team. This is why you're not asked for contact details.

That said, we don't respond to all feedback requests, and may not respond in a timely manner depending on where we are in our development cycle. If we need additional information, clearer context, or feel a discussion about the submission would be beneficial, we'll reach out. Otherwise you may not hear back from us, but may see your feedback referenced in our roadmap (opens new window) or release notes (opens new window). You are more than welcome to raise a support request to check in on the status of a feedback submission at any time.

We encourage all of our customers to submit feedback as often as desired. At the end of the day we want to build a product that works best for those who are using it, and feedback is a great way of ensuring your voice is heard.

For questions or comments about this article, please contact support.