Enable EMM Companion for Remote Control

Follow these steps to complete enrolment:

  1. At the Let's set up your device screen after enrolment, Select Accept & Continue
  2. Select Next at the next screen
  3. Tap Install on Install work apps
  4. Select Next when Device Management Companion is available
  5. Go back and then select Set up under the mambo section
  6. Tap done

Follow these steps to enable the accessibility permission for remote control

  1. Go to Settings > Accessibility*
  2. Select EMM Companion
  3. Enable & Allow both toggles

*NB this may vary by OEM and Android version, use the search bar in Settings to search for "Accessibility" if it's location is not obvious.

Your device should now be provisioned to use Remote Control

Create a Security Policy Component:

  1. Navigate to the mambo EMM console and create a Security Policy component
  2. Ensure that both Enable remote input (e.g. notification text input) & Enable screenshots on device are enabled.
  3. Add the Security Policy Component to the Policy assigned to your device.
  4. You should now be able to Remote Control your device.

To use Remote Control follow these steps:

  1. On the mambo EMM console (make sure the EMM Companion step above is completed) Navigate to Management > Devices and select the device you want to Remote Control
  2. On the right-hand pane select More. Then Remote Control
  3. On the device you are Remote Controlling will be required to tap Start Now on a prompt