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Device Details

The Device Details page provides a centralized view of all information and actions related to a managed device. Use this page to monitor device status, manage applications, track location, and perform administrative tasks.

Accessing Device Details​

  1. Log in to the Mambo EMM console.
  2. Go to Management > Devices.
  3. Click on a device from the list to open its Device Details page.

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Device Tabs​

General​

  • Device Status: Current state (e.g., active, inactive, lost).
  • Security Posture: Device risk level and security advice.
  • Ownership: Company-owned or personally owned (BYOD).
  • Policy Compliance: Compliance status with assigned policies.
  • Enrollment & Sync Times: Enrollment date, last status report, and policy sync times.
  • Device Settings: Security settings like encryption, unknown sources, and development settings.

Software​

  • OS Information: Android version, build number, security patch level, and kernel version.
  • Update Status: Available system updates and their status.
  • Language & Build Info: Primary language and build signature.

Applications​

  • Installed Apps: List of all applications with name, package, version, and state.
  • System Apps Toggle: Show or hide system applications.
  • App Actions:
    • Clear Data: Remove app data for selected applications.
    • Managed Config: Configure managed settings for supported applications.

Hardware​

  • Hardware Info: Manufacturer, model, serial number, and baseband version.
  • Battery Info: Health, voltage, temperature, charge cycles, and capacity.
  • Network Info: IMEI, MEID, Wi-Fi MAC address, carrier, signal strength, and active APN.
  • Memory & Storage: RAM, internal, and external storage usage with historical charts.
  • Power Events: Power management and memory event logs.

Operations​

  • Command History: Log of all operations/commands sent to the device, including type, execution time, expiry, and status.

Location​

  • Device Location: Request and view the device’s current or last known location on a map.
  • Location History: Select from previous location records.
  • Locate Device: Send a request to fetch the device’s current location (if supported by the plan and device type).

Lost Mode​

  • Lost Device Details: Last known battery level, failed unlock attempts, and last known location.
  • Recovery Actions: Use the map to track the device’s last reported location.

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Common Actions​

Refresh Device Details​

  • Click the Refresh button in the page header to fetch the latest device information.

Locate Device​

  • In the Location tab, click Locate Device to request the device’s current location.
  • If the device does not respond within a few minutes, you will be notified.

Permissions & Restrictions​

  • Location Tracking: Only available for company-owned devices and requires the Location Request feature in your plan.
  • Lost Mode: Only visible if the device is marked as lost or pending recovery.

Troubleshooting​

  • No Data: If a tab shows no data, ensure the device is online and has synced recently.
  • Location Issues: If the device location is not updating, check if the device has location services enabled and is connected to the internet.
  • Policy Compliance: If the device is non-compliant, review the Non-Compliance Details section for specific issues.